- Feb. 04, 2026
I had the absolute best experience today at Carolina Family Vision. Team: Nima Naik, O.D., Lisa, Ra
... Show Morechel, Arleth, and Denise Let me back up for a moment — scheduling my appointment online was easy and convenient, with quick availability that fit my schedule (a weekday 5:10 PM appointment). Upon arrival, I was warmly greeted by Rachel, who was knowledgeable and courteous. I arrived at 4:45 PM for my 5:10 PM appointment and was already being roomed by 4:55 PM — impressive efficiency. Lisa was friendly and welcoming, and when the eye imaging equipment decided not to cooperate, she calmly grabbed reinforcements from Arleth. Both were patient, knowledgeable, and genuinely pleasant to talk with while we worked through my stubborn eyes together. Once in the exam room, Lisa also did an excellent job with my vision testing. Now for the highlight: Nima Naik, O.D. was an absolute pleasure to work with — warm, professional, and easy to talk to. I felt completely comfortable discussing my vision challenges, and she truly listened to my questions and concerns. She even brought in the office manager to help dig deeper into a few insurance coverage questions I had, which I really appreciated. My appointment was to renew both my glasses and contact prescriptions. I have a high prescription (10+), and a coworker had mentioned medical-necessity insurance coverage for contacts — turns out I qualified! I ended up ordering both contacts and a new pair of glasses. After the exam, I met with Denise, who patiently walked me through my insurance (even when my explanation wasn’t the clearest 😅) and helped me choose frames that fit my face and lifestyle — including being toddler-proof for my 2-year-old who loves grabbing my glasses. She was attentive, empathetic, and genuinely kind, with excellent listening skills and thoughtful recommendations. She even pulled multiple frames for me to try, and Dr. Naik came back out to offer her input as well. By this point it was already 6:00 PM, and the rest of the staff had gone home — yet I never once felt rushed, even after offering to come back another day to finish choosing glasses. That level of care really stood out. Overall: 10/10 experience. I highly recommend Carolina Family Vision and truly look forward to future visits. (One small suggestion: a “Meet the Team” section on the website or social media would be amazing — this staff deserves the spotlight!)